These terms cover the services SaaS Authority Lab ("we", "us") provides to clients and agency partners ("you"). Your proposal or order confirmation sets out what you've bought; these terms apply alongside it. If the two disagree, the signed proposal wins.
1. What we do, and what we don't
We earn off-site authority: editorial links, Digital PR coverage, listicle and review site inclusions, community answers and AI visibility tracking. We don't provide keyword research, content strategy, on-site content, technical SEO or paid ads; those stay with you or your agency.
We report what we control: links placed, coverage earned and AI prompt results. Rankings, traffic and AI mentions depend on many things outside our control, including your own site, so we don't guarantee specific rankings, traffic, press coverage or AI citations.
2. Retainers and minimum term
- Retainers have a 3-month minimum term, then continue month to month.
- After the minimum term, either side can end the retainer with 7 days' written notice.
- Unused links don't roll over to the next month unless we agree it in writing.
3. Fees and payment
- Retainers are invoiced monthly in advance, in USD. Work for a month starts once that month's invoice is paid.
- One-time work (the AI Visibility Audit, Digital PR campaigns, single links and test orders) is paid in full before work starts.
- The $1,000 AI Visibility Audit fee is credited toward your first retainer invoice if you start a retainer within 1 day of delivery.
- Invoices are due on the due date shown on the invoice. If an invoice is unpaid, we send a reminder on the due date and another 7 days later. If it is still unpaid 14 days after the due date, we pause work until it is paid.
4. Quality rules
Every placement is editorial, on a site with real organic traffic and topical relevance, and each site is used once per client per quarter. We never use private blog networks, link farms, bulk links, fake reviews or fake accounts. You approve target pages and anchors, and you can reject any site before we pitch it.
5. Link replacement
If a link we placed is removed or changed to "nofollow" within 1 month of going live, we replace it with a link of similar quality at no extra cost. Replacements don't apply if the link was lost because of changes you made, such as deleting or redirecting the target page.
6. Refunds
Fees for completed one-time work, including the audit and Digital PR campaigns, are not refundable, because you pay for the work rather than a guaranteed result.
7. White-label partners
- We deliver white-label work without our branding and never contact your clients directly.
- We keep the identity of your clients, and the fact that you work with us, confidential.
- You're responsible for your agreements with your own clients, including what you promise them.
- We won't solicit your clients for 3 months after our partnership ends.
8. Confidentiality
Both sides keep the other's non-public information confidential, including pricing, data shared for Digital PR studies and the lists of sites we use. We only name you as a client, or publish results, with your written permission.
9. Liability
Our total liability under any agreement is limited to the fees you paid us in the 3 months before the claim. Neither side is liable for indirect losses, such as lost profits or rankings.
10. Governing law
These terms are governed by applicable law.
Questions
Email hi@saasauthoritylab.com, or book a call.